Hi Jonathan. You originally cancelled your order after it had shipped. We could not cancel an order that was already in transit.
However, for this past month, we failed to cancel your subscription. I have gone in and confirmed that your order was cancelled. What concerns me more than the cancellation is “another” bloody box. Why did you not let us know on the first one you received. We back our product and shipment 100%. I have also refunded you the amount paid due to your original confirmation of cancellation and the bloody box. This is definitely not how we intend that customers receive their order.
It is always a bummer to receive a 1 star review. We are very fair people and we do take care of our customers. We obviously made a mistake on cancelling your order but a simple message to us would have garnered the same response as your 1 star message. I hope in the future you look at small businesses differently and communicate with them a bit more before trying to make it difficult for them to operate.

We appreciate the business you have given us and we will be here in the future.

Wishing you the best,

Scott